Our return process addresses after-sales concerns while preserving applicable consumer rights.
Eligibility and request window
A request may cover a problem item or an eligible non-defective item that is still new, unused and in original condition. This includes a change of mind or a mistaken option choice. Submit the request within 30 days after delivery. Defective, damaged, wrong, incomplete or materially misdescribed goods may also be reported.
Approval before mailing
Contact the store before returning anything. Give the order number, checkout email and explanation; for a product problem, keep packaging and share useful images or video. We then confirm approval, the return address and mailing steps. A General mailing address is not automatically a return warehouse.
Label, exchange and refund
A free prepaid label is included with the package for an approved mailed return, and no restocking fee applies. Exchange decisions depend on review and inventory. An approved refund is processed and initiated to its original payment method within 10 days, while the bank may take longer to show it.